報價時間: 星期一至日 早上9時至晚上7時 自助落單 優先處理

查詢熱線:66002236
電郵地址:support@fixes.hk

上門時間: 星期一至日 中午12時至晚上7時 7時後有附加收費

於聯絡我們之前,請先確認了解以下事項:

  1. 清楚了解我們的收費模式,詳情請參閱維修價目表

  2. 維修洗衣機,不要只比較價錢,還要了解服務細節

  3. 了解維修後可獲得的保障,包括三個月保用及退款保證,詳情可在常見問題中找到。

Fixes Washer

Supported by Fixes HK Ltd.

About Fixes

Fixes HK Ltd., was established in 1988 as Centraland Appliance Services Co., and has been working in the on-site domestic electrical appliance repairs sector for years. In 2016, we revolutionised our business, bringing in the latest technology, striving for higher efficiency and more accurate handling of orders, and reducing costs to reward all our customers. Making it worry free for every Hong Kong people when it comes to looking for a reputable repair company when their washing machine has a problem.
Washing machines use water and electricity, and lower quality or even used parts should definitely not be used for repairs. The washing machine parts that Fixes Washer uses, are mainly imported from the European original factories by Hong Kong agents, enabling you to enjoy a reasonable price while guaranteeing the quality of the parts.

Six Steps

1. Find out the brand and model

Even though the problem may seem the same, if it happens on different brands of washing machines, the causes can be totally different. Therefore, verifying the brand of the washing machine, is the first step when booking a repair.

2. Contact Us

您可隨時隨地以來電、電郵、Whatsapp、Facebook Messager、網站等方式落單。若曾經與我們的報價專員對話,您只需提供上次對話的電話號碼,即可繼續跟進上次的查詢或落單。

3. Awaiting quotation

當完成首次對話後,Fixes報價團隊會將您的洗衣機型號及故障情況等資料,利用Fixes報價系統作詳細分析,並於兩小時內回覆您報價。

4. Arrange repair appointment

獲得報價後,您可考慮要否安排上門維修,如落實維修,只需提供詳細地址及您的電郵地址等資料,我們會安排最快的時間給您。

5. Receive electronic receipt

師傅完成檢查及維修後,會向售後團隊回報詳細資料。售後團隊會即時處理相關資料,並於短時間內以電郵發出維修收據。

6. Three months warranty

憑收據可獲得三個月保用及退款保證,詳情情細閱

On-site visit times and areas

  • Hong Kong Island, Kowloon and the New Territories
  • Ma Wan & Discovery Bay (+$250)
  • 12pm – 7pm
  • After 7pm (+$200)

Origin of parts

  • Europe, air freight import (80%)
  • Hong Kong, original factory agent (15%)
  • China, original factory import (5% of some brands)

Team Capability

  • Call center experts with long term professional training
  • Quotation team with more than 5 years experience
  • Quotation system for over 2,000 washing machine models
  • Engineers with more than 18 years repair experience

After repair warranty

     
  • Encountering the same problem: Free home repairs
  • Same problem but can’t be repaired: Refundable
  • Encountering other problems: Special repair charges are offered

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