During the warranty period, if the washing machine has the same problem, after verification by an engineer at an on-site inspection, or is unrepairable for any reasons, or the cost of re-quotation exceeded your budget, we are willing to refund the cost of repairs to you, except for the $380 initial on-site inspection fee.
After on-site inspection by engineer, if a refund is confirmed, the engineer will remove all parts installed earlier, and inform the company to process the refund. Once the company receive notification, we will have a dedicated person contact you to verify the refund method. As for the old parts that were removed during the repair, they might have been damaged or thrown away, therefore, we do not guarantee to re-install old parts to the washing machine. Fixes company reserves the final right to decide.